An odd trend popped up and caught my eye over the last decade: failing businesses requesting donations to keep from going under. I mean donations literally: not an exchange of goods and services, but outright requests for money to pay off outstanding rent and utility bills. They were usually from bookshops under three years old, crossing my path because I am bookish and frequented bookish sites and forums where the requests appeared.
What the requests suggested to me, depending on the details:
- The owner did not have a viable business plan and knew diddly-squat about running a business.
- The owner confused their daydreams about what they'd do with 'the keys to the candy shop' with having a business plan.
- The owner confused being a
business in the business of [whatever] with being a
church in the service of [whatever].
- The owner confused being a
business in a community with being a
community center.
- The owner should have started a club instead, as it seemed they wanted a place to hang out with fellow [whatever] lovers rather than a business.
- The business was already beyond saving.
Bookshops aren't really the point here, but they do illustrate it well.
First,
more than half of all new businesses fail by their fourth year, simply because new business owners are inexperienced. Successful business owners usually have a few failed businesses under their belt; their failures taught them the pitfalls of business, how to mess up and pick themselves up and eventually succeed. Bookish people who've long daydreamed of having their own bookshop look from a customer's point of view, seeing a lack of bookshops as a need for bookshops, but missing the obvious counterpoint: shops with decades of experience in successful operation were put out of business by Amazon and the chains, and those that survived did so because they had advantages others didn't (like a great walkable urban location) or because they made changes that brought in a wider range of people (like bric-a-brac hunters).
Second, these small business owners overestimated the importance of their interests to the local community, and their role within the community. To bookish folks, a refrigerator is just an appliance, a bath towel just a flop of cloth. They're just things. Books are different, sacred vessels to which we entrust ideas, containers for other worlds and lives. Opening a bookshop isn't just like having the keys to the candy shop - it's like being entrusted with your own church.
A church of candy, even. That lends itself to unhealthy expectations, because to the rest of the community, a book is just a thing, and even dedicated bibliophiles are going to have to pay their own rent first.
That's why new and troubled bookshops take to their blogs and Facebook pages, asking for $15,000 in a month to cover their outstanding debts so they can stay in business. They do a little interview with the local paper about how they'll have to shut their doors if the community doesn't come through and show it values its bookshops, and keep Twitter abuzz with updates. They'll certainly get a few more customers, mostly looking for really good going-out-of-business sales, but I haven't seen a single bookshop yet saved by begging the community to keep their dreams afloat.
For some, as the deadline looms, the bitterness creeps in. If all the people offering supportive comments were regular customers... If they were
real book lovers, they'd have been there all along, and the shop wouldn't
be in trouble. They get huffy at what they see as invasive questions, because who do you think
you are, asking them about their business plan and how you can be sure they wouldn't be asking for donations again in a few months? How dare you want to make sure your money wouldn't be wasted? They forget that they run a business, not a charity or a church or a fucking community rec center, and that nobody owes them a goddamn thing - certainly not to be rewarded with free money for their incompetence, no questions asked. "Show us you value our business" is the customer's line.
The community sees a
business begging, and a business begging for
donations is a business that's bad at businessing. Why throw good money after bad? That hardly gives them any confidence in the business owner's competence.
The community wants to see the business taking steps to fix its own problems, and telling them how they can
help - not that it's dead in the water unless
its customers come up with a load of cash. People will happily help someone raise money to start a business (and I will, because
St. Louis needs Dr. Dan's Pancake Van). People will gladly patronize a business if they like it and it fulfills a need or want for them. People don't want to be blamed for a business they've never heard of going under, however, or shamed for not taking up the flag in someone's personal cause, be it books, raw dog food or organic produce.
To be clear: the point is
not bookshops, failing bookshops, how many bookshops turn to donations/crowdfunding, that small businesses should not ask for help, that small businesses should not be given help, or that one should write off troubled businesses as, "Oh well, do-over." It's that the community loves to give businesses
support, but asking for
charity makes a business look non-viable.
All of which brings us to the inspiration for this ramble!
A local organic grocer's expansion fell through, and now the business is in debt and at risk. Though only five years old, they are pretty well established on the local food scene, and increasing their business steadily. On social media, they're sending a business message that suggests confidence and capability:
we're responsible and well-run, not asking for donations but having a sale to raise funds to fix an identified issue. Not a hand-out, just a hand-up - that sort of thing.
It's perfect! It should appeal not just to the organic church and choir, but also to the community. Except, in local print media...
Horine says it would defy the Local Harvest ethos of building a stronger local-food community to close without first turning to that community for help.
"We've always stuck with it," he says. "We believe in what we're doing. It sounds cliché, but we feel like it's bigger than us. So we're going to give the community a chance to try to save it." (Ian Froeb, "Local Harvest Grocery and restaurants face imminent closure, seek help", St. Louis Post-Dispatch 27 January 2014)
Give the community a chance to... Gah!
The Scoop talked with Earnest about her fund raising plans. “What we built the [Local Harvest] model on was building a local food community,” Earnest said. “People will have the chance to say…whether it’s important that we continue to exist. Whether it’s worth it. Whether it’s right for them. Obviously we think so, but do they?” (Ligaya Figueras, "The Scoop: Local Harvest launches community fund raising campaign to avoid closure", Sauce Magazine 27 January 2014)
Whether it's worth.... Gah! 'Cause' wording
undermines any sense of confidence and capability. By shifting all action to the consumer, it doesn't tell us how (or if) the business is trying to fix its problem, if there's a plan besides "beg for
donations help", if the problem has even been identified or if this is just rescheduling a crisis. It's all just "Support my church of candy! Don't you love candy? Prove it!"
Besides, who says something like that when they're asking
you for money? "I need $1000 to pay my rent and heating bill and buy food. You have the chance to say whether it's important to you that I don't freeze to death homeless and starving on the street." And why am I hearing Sarah McLachlan?
To the owners, local and organic is its own little church of candy. To the 'church and choir' customers, it's local, it's organic, but it's also asking for a
lot of money, while using language that puts responsibility for its success or failure on the people it's borrowing
from. To the community that might have been persuaded to help a local business out, it's a goddamn business, and they do not need to prove any goddamn thing to a
goddamn business. The community does not have to prove its love, prove that it cares, prove that it values a certain kind of business. The
business has to prove that it's not going to tank and leave people high and dry with worthless gift certificates. Because
it's a business, not a cause.
SPACEBALLS: THE CLARIFICATION! (and update): Yes, this entry was edited to clarify the intent (I hope), eliminate some repetition, and address my lack of caffeination when it was written. But more importantly, on February 1st, LHC met their funding goal, and the villagers rejoiced!
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