Date: 2014-01-30 06:04 am (UTC)From: [personal profile] mokie
mokie: Earthrise seen from the moon (Default)
First, I appreciate that this has hit a nerve with you because it strikes home personally on the other side, from the small business owner's point of view. I'm not attacking your business, small businesses in general, or small business owners.

I'm writing about the reaction I feel as a consumer, and the reaction I see from other consumers. I'm stating that, in my opinion and from this POV, some wordings (and some stances) are counterproductive when requesting help. You can take that as a resource to be used, disregard it as irrelevant to your situation, disagree with my reasoning, etc., as you please.

For example: To you that's a big deal, how they ask, why they're asking, that they get offended or don't have a proper answer if you ask them where they'll be three months from now (asking for money again? That's insulting and of course they get offended by the question for the lack of faith it shows; I would get offended by it, too).

This is a clear point of view issue to me. It's the business owner's baby. Lack of unquestioning support for it, lack of faith in their competency to run it - it's a blow straight to the ego.

It's not the customer's baby. To the customer, it's a shop. Maybe a favorite that speaks to their personal identity and the causes with which they align themselves, but a shop nonetheless. They're being asked to take a leap of faith with the owner, and they just want to know it's not off a cliff. When they ask "How do I know you won't be asking for money again in three months?", what they're asking is, "Have you sorted out the problem?" Indignation that they'd even ask suggests (to me) that the owner refuses to admit that there even was a problem, or wants community help sans community input ("Just shut up and give me money"). Neither inspires much faith.

Second, yes, my tone comes across as ranty and crotchety at times. It's the way I talk and the way I write when my brain is taking apart an idea and exploring its nooks and crannies for all the fun meaty bits. I'm receptive to people asking for clarification; I'm not receptive to tone-policing. If you don't like the way I write, don't read what I write. I won't be offended if you unfollow.

(Yes, I'm aware of the irony of talking about tone-policing in the comments on a post that talks about problematic tone.)

Fourth: I would've also been more at peace with the following if you'd done some research on it...

This is not a research paper or a formal study of crowdfunding and small bookstores. This is not a piece of hard-hitting investigative journalism. My posts aren't The Definitive Subject On This Topic. If something has caught your interest and you want more in-depth discussion and details than I have offered here, in my long-winded mix of anecdote and opinion, then go forth and research to your heart's content. But that's not my job.
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